Reports and complaints will be received through a WhatsApp number and a Facebook page
A sidewalk obstructed by material, is one of the recurring complaints of the town, which would be covered by this anonymous complaint system.
Sofía Medeles (Ajijic, Jal.) – A new WhatsApp number and Facebook page will be set up for Ajijic to streamline the process of complaints from the residents of the town; in addition, complaints can be made anonymously. With this system, the aim is to reach quick and individual resolutions with the complainants and the respondents.
The person in charge of Ajijic’s office, Maximiliano «Max» Macías Arceo, commented that since he took office he has received many complaints regarding different matters; for example, the obstruction of walkways with building materials or rubble, people who throw away their trash after the truck has already passed, or owners who walk their pets and leave their poop in the garbage.
«We have set up a WhatsApp number and soon a Facebook page to deal with these complaints anonymously. We don’t want to embarrass anyone, it’ s just a way for the community to educate themselves little by little and become aware of the care and image of the streets,» Max said.
He commented that the process to be followed is that after receiving the complaint, it will not be released, but the accused will be visited personally, in order to talk to them and reach a solution to the problem. «For example, on the walkways, not to obstruct and to seek a permit to put some debris temporarily in a space on the street».
Semanario Laguna asked a small group of people randomly for their opinion on this, to which, in their entirety, they agreed with this action, as it seems to them a gentle way of sanctioning the offenders.
«It’s a good way of giving people a little fright, this way they will avoid doing things they know they shouldn’t, what you see most is that they take out the rubbish all week or after the lorry has passed, and then it falls and makes a mess, or the dogs destroy it, etcetera. Not only because of the trash, but because of the other things that were mentioned, it is a sign that the town leaders are getting closer to the people and listening to them,» said Antonio, a native of Ajijic interviewed by Laguna..
Those interviewed also agreed that this new way of working will avoid conflicts between neighbours and will lead them to take responsibility. «There are neighbours who are very difficult and you can’t say anything to them, because they get angry and want to fight, but if the authorities visit them to make them see their wrongdoing, they are more likely to get on the same page,» said Ángela, also an inhabitant of the town.
Finally, Max said that while they are working on the details of setting up the system, they will continue to receive complaints by telephone at 376 766 1760. He also asked the population to help, like sweeping the front of their homes, and he invited everyone to do their bit.
Translated by Dee Lynn.
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